We read the agreement so you don't have to.
If you run a small business, you signed an agreement with Stripe, Shopify, Square, Toast, or Amazon that you almost certainly didn't read in full. We did. Here's what each one says about the situations that actually affect you — cited to the section, written for non-lawyers, and re-verified on a regular cadence.
Common situations
If something on your account broke and you need a real answer:
Stripe pulled money from my bank account
Stripe has standing authorization to debit your linked bank account to collect amounts you owe — without separate notice. Here's exactly what the agreement allows and what your options are.
Stripe froze my account
Stripe can freeze your account at any time, with no advance notice. Here's what the Services Agreement actually says about why, how long, and what you can do.
Stripe is holding my funds
Stripe can hold a portion of your transactions in a Reserve at any time, with broad discretion. Here's what the agreement actually says about how Reserves work and what your options are.
Vendors covered
Why this site exists
Search Google when a payment processor freezes your account and you'll get three kinds of results: the processor's own help docs (vague by design), competitor blogs that want you to switch processors, and chargeback consultants who want to sell you their service. Nobody is just reading the actual contract carefully and telling you what it says.
That's what we do. Every claim on this site is cited to a specific section of the agreement. Every page is dated. We re-verify the high-traffic pages every quarter so a stale answer doesn't strand you.
Don't see your vendor? Tell us which one to cover next.
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